during times of annual leave, a minimum of 1 week’s notice should be given by both client and trainer of annual leave.  Sessions can be made up wherever possible before or after the booked annual leave, but if this is not possible, the sessions will be carried over.

If a client needs to cancel or re-schedule a session, a minimum of 24 hours is required in order to avoid losing the session.

If your trainer needs to cancel a session, a minimum of 24 hour’s notice will be provided.  If your trainer needs to cancel a session in less than 24 hours notice, your trainer will provide a free training session as a gesture of good will.

 It is important that clients arrive on time for the scheduled sessions. Clients will have a 10 minute grace period for a late arrivals.  If the client arrives within this time frame, the session will proceed, but will end at the scheduled time (unless the trainer agrees otherwise, but this is dependent on the trainers other client commitments on that day/time). If the client arrives more than 10 minutes late, the session will be considered missed and the client will be charged for the session.

this is offered as part of the personal training package.  You can have your body composition measured including body fat %, muscle mass, hydration and BMR (basal metabolic rate).  This is not essential but is available to those who would like to take up the offer.

Your trainer can advise and support your in creating and maintaining healthy eating routines to support your training.

refunds are not given, but a part refund may be considered under exceptional circumstances such as illness or injury.  This is considered at the discretion of the trainer and may require documentation.

if a client decides to cancel their personal training package within 14 days of purchase, a refund will be given, minus any sessions used.